City Service Office — a unique after-sales customer service offer developed by RDI

20/ 08

The innovative after-sale customer service offer — City Service Office (CSO) has been tested successfully.

Journalists were the first to be offered the opportunity to test the new unique service developed by RDI for the convenience of its clients.

Journalists and the representatives of the media community praised the Internet portal that had been presented to them and noted its user-friendliness and high quality of content.

Mark Sherman, the Chairman of RPRA (Russian Public Relations Association) said:
“In my opinion, this portal has every chance not only to become a forum for the residents where they will be able to get answers to their questions from the developer, the managing and the service companies, but it will also fulfill the function of control of the quality of provided services, which is quite rare today. Creation of the City Service Office is a bold step made by RDI to reach out to its clients”.

Kirill Shishov, Editor of the Business Department
“I am impressed by the range of services offered by the portal that can be used without leaving home by all registered residents. From the popular and widely known options “to send an application” and “pay the account” to web cameras that broadcast in real time everything that happens in the yard, at children’s playgrounds. I would also like to praise the content of the resource that is useful for the residents, the opportunity to discuss the matters of common interest, to plan joint leisure activities — all this helps promote the atmosphere of mutual neighborly co-operation, which is, perhaps, the most important component of comfortable life of modern new residents”.

Within the framework if implementation of the strategy “Stay involved” RDI seeks to create living spaces that fully meet the needs of a contemporary city dweller. The company’s innovative CSO service ( has become another step towards achievement of this goal.

So far, the portal has been launched for the housing cluster Novo-Molokovo, but already in the nearest future it is bound to encompass other RDI’s projects.

Dmitry Vlasov, RDI Commercial Director:
“CSO is the state-of-the-art after-sales service product that makes our projects interactive. Very soon the portal will host new services: “Labor Exchange”, “Culture Center Billing System” and others, thus enabling creation of the opportunities of an entire city in the territory of the residential cluster. I would like to thank all the journalists and representatives of the media community on behalf of RDI, who have tested the City Service Office. The opinion of each of you is of great importance to us — all recommendations and comments will be taken into account for the purposes of further development of the portal.”